Terms & Conditions | Arc Property Services
Arc Property Services — Pinetop-Lakeside, AZ

Terms & Conditions

Licensed Residential Contractor & Handyman Services
ROC#342551 & ROC#345189 Phone: (480) 427-0405 Service Area: Pinetop-Lakeside & Show Low, AZ
Arc Property Services ("Contractor"), licensed in Arizona (ROC#342551), agrees to provide services to Client ("Client") under the following Terms & Conditions. By signing or accepting an Estimate, Client agrees to these Terms.

1 Estimates & Pricing

Estimates are valid for 30 days from the date issued.

Final pricing may change if:

  • Material costs increase by more than 10% from the original estimate — you'll be notified in writing before we proceed
  • Hidden conditions are uncovered during the work (plumbing, electrical, structural, rot, etc.)
  • You request additional work beyond the original scope

Any pricing changes will always be communicated and approved by you before we continue.

2 Payments

Scheduling Deposit: A deposit is required on every job to hold your spot on the schedule. The amount is listed on your estimate. This deposit is applied toward your total balance.

Standard Jobs ($500–$10,000): Up to 50% deposit may be required at acceptance to cover scheduling, materials, and labor.

Large Projects ($10,000+): 50% deposit at acceptance, 25% at project midpoint, 25% due upon completion.

Balance: Remaining balance is due in full upon completion, before Contractor leaves the job site.

Late Payments: Any unpaid balance is past due immediately. Interest of $25 per day or 1.5% per month — whichever is greater — applies until paid in full.

Mechanic's Lien Notice: Under Arizona law, unpaid balances may result in a mechanic's lien being filed against your property, which can affect the property's title.

3 Scope & Changes

  • The estimate covers only the work listed. Nothing more, nothing less.
  • All changes must be approved in writing — email or text is acceptable.
  • Minor changes that don't affect cost or schedule may be handled at no extra charge, at Contractor's discretion.
  • Major changes — added work, upgrades, or structural modifications — require a revised written estimate before proceeding.
  • If demo or removal reveals hidden damage or conditions, work pauses until a revised estimate is reviewed and approved.

4 Client Responsibilities

  • Provide safe, clear, unobstructed access to the work area.
  • Remove or protect personal belongings near the work area and secure pets. Contractor is not responsible for damage to unprotected items.
  • If hazardous materials are discovered — asbestos, lead paint, mold, etc. — work stops immediately until a certified professional completes remediation.

5 Warranties

Workmanship: 1-year (12-month) warranty on Contractor's labor, consistent with Arizona ROC standards.

Warranty Claims: Written notice of any defect must be provided to Contractor. Contractor must be given reasonable access — at least 14 days — to inspect and correct the issue before any third party is brought in. Warranty is void if repairs are made by others without Contractor's prior written consent.

Contractor-Supplied Materials: Covered by the manufacturer's warranty only.

Client-Supplied or Existing Fixtures: No warranty on items you provide or that are already installed — fans, lights, sinks, faucets, etc. If a client-supplied item fails or is defective, service calls and replacement labor are billable.

Right to Refuse: Contractor may decline to install client-supplied items that are damaged, unsafe, incomplete, incompatible, or not up to code.

Exclusions: Warranty does not cover normal wear and tear, damage from neglect or misuse, work altered by others, or Acts of God.

6 Cancellations & Rescheduling

When You Cancel What You Owe
7+ days before start $100 administrative fee only
2–7 days before start $100 admin fee + any materials already ordered
Within 48 hours of start $100 admin fee + materials + 10% of total job
Within 24 hours or no-show $100 admin fee + materials + 25% of total job
After work has begun No refund — all costs incurred to date are due

Material costs refer to items already purchased that cannot be returned. Any restocking or transaction fees are passed through to the Client.

Rescheduling: Rescheduling with less than 48 hours' notice incurs a $100 fee.

7 Force Majeure

Contractor is not responsible for delays caused by circumstances beyond reasonable control — including severe weather, material shortages, supply chain disruptions, or Acts of God. We'll communicate with you promptly and reschedule as soon as possible.

8 Subcontractors

Contractor may use licensed subcontractors to complete portions of the work when needed. All subcontractors used by Arc Property Services will hold the appropriate Arizona licenses and are held to the same quality and professionalism standards.

9 Liability

  • Contractor's liability is limited to direct damages caused by Contractor's own negligence, capped at the cost of repair or replacement of the affected work.
  • Contractor is not responsible for pre-existing defects, hidden conditions, consequential or indirect damages, or failures of client-supplied products.
  • Client agrees to hold Contractor harmless for issues not caused by Contractor's direct negligence.

10 Suspension or Termination

Contractor may pause or terminate the project if:

  • Payment is late or not received as agreed
  • Access to the work area is denied or restricted
  • Unsafe or hazardous conditions are present
  • Client is uncooperative, hostile, or creating an unsafe work environment

In any of these cases, Client is responsible for all completed work, purchased materials, labor performed, and any associated costs up to that point.

11 Photos & Marketing

  • Contractor may take before-and-after photos for documentation and marketing purposes.
  • No identifying personal details — faces, addresses, or names — will be published.
  • If you prefer we not use photos from your project, notify us in writing before the job is complete.

12 Entire Agreement

The signed estimate and these Terms & Conditions make up the complete agreement between both parties. No verbal promises or agreements are binding unless confirmed in writing.

13 Disputes

  • Both parties agree to attempt to resolve any dispute in good faith before pursuing legal action.
  • If a resolution can't be reached, disputes will go to mediation or arbitration in Arizona before any court action is taken.
  • This agreement is governed by Arizona law. Any legal action must be filed in Arizona.
  • The prevailing party in any dispute is entitled to recover reasonable attorney's fees, court costs, and collection costs.

14 Severability

If any part of this agreement is found to be unenforceable, the rest of the Terms remain fully in effect.

15 Electronic Acceptance

Electronic signatures and written acceptance by email or text message are considered valid and legally enforceable under these Terms.