Privacy Policy

1 Information We Collect

We collect information that you provide directly when you contact us, request an estimate, or hire us for a job. This may include:

• Name
• Phone number
• Email address
• Property address
• Job details and service requests
• Photos or videos you send related to a project
• Payment information (processed securely through third-party providers)

Our website may also collect basic technical data such as browser type, device type, and pages visited through standard analytics tools.

2 How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and estimate requests
• Schedule, manage, and complete your service
• Send appointment confirmations, updates, and follow-ups
• Process payments
• Send service-related text messages (with your consent)
• Request feedback or reviews after a completed job
• Improve our services, website, and customer experience

3 Text Messaging

By submitting a form on our website or providing your phone number, you consent to receive service-related text messages from Arc Property Services. These messages may include appointment confirmations, scheduling updates, estimate follow-ups, and job completion notifications.

4 Third-Party Services

We use trusted third-party tools to operate our business. These services may process or store your information on our behalf:

• Jobber — Scheduling, job management, invoicing, and client communication
• HubSpot — Website form submissions and lead management
• PayPal — Payment processing
• WordPress — Website hosting and content management
• Google — Analytics, Google Business Profile, and review management

Each provider maintains its own privacy and security practices. We encourage you to review their policies directly. We do not control how these providers handle data beyond our agreements with them.

5 Photos and Project Documentation

We take before-and-after photos on every job for quality assurance and internal records. These photos may also be used in marketing materials such as our website, social media, or advertising.

6 Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss. This includes:

• Secure, encrypted connections on our website
• Password-protected systems for client records
• Limited access — only the business owner handles client data
• Secure payment processing through third-party providers (we do not store credit card or bank account numbers)

No method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7 Data Retention

We retain your information for as long as needed to provide our services, fulfill legal obligations, resolve disputes, and maintain accurate business records. If you would like your information removed from our systems, contact us and we will fulfill your request within a reasonable timeframe.

8 Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.

9 Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

10 Your Rights

You have the right to:

• Request a copy of the personal information we have on file
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of text messages at any time by replying STOP
• Opt out of marketing photo use by notifying us in writing

To make any of these requests, contact us using the information below.

11 Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted to this page. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

12 Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach out directly: